The growing number of Office 365™ users has skyrocketed over the past year. As this trend continues, so does the opportunity for consolidating tools and services. Such is the case with RingCentral’s integration, allowing business communications to be brought into the context of the Office 365 user experience. This integration is valuable for the end user, but what benefit does it bring to IT? Not only do businesses want their employees to have the best tools, but they must also take into consideration how new applications will affect IT, who will ultimately be implementing and maintaining new systems.
One of the problems IT faces related to applications is the often-disconnected nature of business tools. Think of the number of software applications each employee must use in order to accomplish business goals. This number, at scale, can be staggering. With the cloud, much of the maintenance can be simplified or eliminated with automatic product updates. But a growing number of end users across all company sizes are requesting that various applications integrate together to simplify their workflow. The challenge is often passed onto IT, who previously have had to create connection points that they then must maintain. IT might limit integration points on a needed basis, removing time and effort limiting connections such as Office 365 and business communications.
The next issue that commonly arises has to do with cost and complexity. Some companies still have on-premise legacy PBX. Integration with this system is cost-prohibitive and many times too complex or simply technically impossible. Another option that is available is Skype for Business with PSTN integration; however, this is only available in higher-end, enterprise versions of the Office 365 suite, which excludes small and mid-market businesses.
Thirdly, with other options, IT must take into account its growing overhead. IT wants to focus on business innovation, not on IT footprint growth, systems maintenance, or licensing management.
With the issues that come with choosing and implementing a new system, IT must take into consideration all of these different aspects. That is why RingCentral for Microsoft Office 365 is the best solution to many IT concerns.
Since it is based in the cloud, there is no need for maintenance or management. It is a single extension, so IT does not need to develop home-grown integrations. As a cloud-powered service, there’s no software to maintain or upgrade, but instead the system is self-updating and all updates are pushed automatically. Office 365 syncs email, calendars, and contact information across user devices in real time. All of this allows IT to focus on other problems that may arise in their company as opposed to doing tedious tasks.
With RingCentral for Office 365, IT immediately provides productivity and has the ability to become the communications hub of any company.
VP Contact Center and Integrations
Marco S. Casalaina is VP of Integrations at RingCentral. He joins RingCentral from predictive analytics vendor KXEN, which was acquired by SAP AG in 2013. Previously he was at Salesforce, where he led product management efforts for the Service Cloud, the company’s customer service and support solution and its second-largest and fastest-growing product. He holds a Bachelors Degree in Computer Science from Cornell University.